Which statement best defines 'customer specifications'?

Customer specifications are crucial for understanding and meeting the precise needs of the customer. They provide a detailed outline of what the customer expects in terms of product quality, design, functionality, and service. Meeting these specifications is essential for customer satisfaction and can influence purchasing decisions.

By defining the specific characteristics and requirements that a product or service must meet, customer specifications guide manufacturers in their production processes. This ensures that the final output aligns with the customer’s desires, ultimately leading to enhanced satisfaction and loyalty.

The focus of customer specifications is on the customer's voice, outlining their needs and expectations rather than operational costs, employee performance, or machinery capabilities, which are important in their own respects but do not directly address what the customer specifically wants.